Services & ISO Training | Black & Gold Systems Limited

Business Software / System Application Design

We translate multiple functions and complex processes into intuitive front-end applications built to your specifications. By consolidating these functions into a single package, our solutions enhance user experience and reduce the time required to complete tasks. All applications are maintained and upgraded periodically throughout their lifecycle.

Benefits

Increase efficiency and security
Improve customer service
Simplify existing work flow
Save money and resources

Technologies & expertise

Database design
Oracle Forms & SQL
PHP & HTML
C#, VB & .NET
Java, among others

Established software development processes, Customer Relationship Management (CRM) and the quality parameters of Six Sigma underpin every solution we deliver.

Outsourcing Services

Our outsourcing services help you improve customer service, manage human resources effectively, reduce internal workload and operate with confidence.

Call Center Services

Incoming and outgoing telephone services
Email and SMS management
In-house systems to manage customer activity by phone

Report Management Services

Daily, weekly, monthly or yearly reports
Crystal Reports and Oracle Reports management
Delivery by mail, secure e-mail, in-house reports application, or networked via Oracle Reports Manager

Data Warehousing, Data Mining & Document Digitization

A data warehouse is a subject-oriented, integrated, non-volatile and time-variant collection of data that supports management decision-making. We build the business views and data marts, and can run analytical queries on your behalf in line with your business requirements.

What we provide

Data cleansing and sorting
Data integration and validation
Data storage
Creating data marts
Business intelligence / views
Document digitization

Results you get

Clear understanding of business information
Better customer management
Better focus on points of interest
Quicker access to relevant information

Consultation & ICT Project Management

Our team of IT professionals draws on extensive project experience to advise across a wide range of ICT initiatives. Rigorous project management is essential to success, from budgeting and scheduling to project documentation, and we ensure that every necessary step is executed and managed efficiently.

We manage

Budgeting
Time management
Project documentation

We offer

ICT project consultation
Requirement analysis
End-to-end delivery oversight

Image / Campaign Management

Black & Gold Systems is pleased to support you in raising your public profile within Nigeria and on the international stage by helping you to:

How we support you

Define your vision and key messages
Raise your public profile among citizens in your State
Position yourself as a thought leader in relevant topical debates in your area of interest
Widen your network across your areas of interest
Build an online presence through social media platforms such as Facebook, Twitter and Instagram, as well as bulk email, SMS, Google and other channels

Campaign Management: our service enables businesses to target a specific market with a specific product, creating the impact needed to gain market share.

ISO Certification Training & Implementation

Expert-led courses that equip individuals and organizations with the knowledge and skills to implement, manage and audit quality, safety and efficiency systems in pursuit of ISO certification.

ISO 9001

Quality Management System (QMS)

Enhance customer satisfaction and streamline business processes.

ISO 41001

Facility Management System (FMS)

Best practices for sustainable integration of facilities for successful business operations.

ISO 45001

Occupational Health & Safety (OH&S)

Workplace safety management to minimize risks and ensure compliance.

ISO 27001

Information Security Management System (ISMS)

Develop expertise in data security protocols and the protection of sensitive information.

ISO 22301

Business Continuity Management System (BCMS)

Manage risk and sustain operational resilience.

Online

Flexible, instructor-led learning from any location.

In-Person

Interactive classroom instruction with real-world case studies.

Customized Corporate

Programmes tailored to your organization’s needs and industry.

Why choose Black & Gold Systems

Certified and experienced trainers
Interactive learning with real-world case studies
Flexible training options: online and in-person
Certification upon successful completion
Customized corporate training available

Professional services tailored to your organization